Refund Policy
What do I do if I received my order but there is something wrong?
Because our products are made-to-order, it will only quality for return, replacement or exchange if the item is:
- Significantly different from the description or sample shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
If your purchase meets the above criteria, please contact us at: lovepetoryemail@gmail.com with order number, photos of the whole product front and back and photo of the shipping label.
Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because of the item that does not fit you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
